SERVICES
Property Management
Discover Our Services
We provide full-service solutions for rental owners in New York.
"Need a Property Rehabbed?
We Handle Every Trade in the Business—From Start to Finish.”
“Full-Service Property Rehab Experts: One Team, Every Trade, Complete Turnkey Solutions for Your Investment.”
- Fill the Opt-in form
Why Choose Us?
Learn what sets us apart.
We Set the Bar for Great Customer Service
Our goal is to help our clients to achieve the best possible results. We do everything we can to keep you in the loop, and we work to return phone calls and emails quickly. You’ll love working with our team.
It's Easy to Manage Your Account with Us
We use digital account portals to make it easy for our clients and residents alike to manage their accounts with a few clicks. These tools also keep our team efficient & help us to resolve problems quickly.
Why Choose HEM?
By bridging innovation, marketing, and operations with the right tech and a human hospitality-first approach, we deliver a better housing experience for residents and above market returns for investors. We add value to Multifamily communities in ways that others don’t.
Resident Retention
Our hospitality based mindset builds a community of residents who become advocates for the property, lowering turnover rates, increasing retention, and reducing vacancy.
Cost Management
Our ability to scale operational management efficiency & expertise and leverage vendor relationships enables us to more effectively manage costs.
Risk Mitigation
Well planned, preventative maintenance and strategic capital improvement plans executed over time reduces physical property and financial risk.
Increased Rental Rates
Our local “boots on the ground” professional leasing expertise and innovative marketing systems improves rental rates and NOI.
Our Multifamily Services
We’ve designed a better real estate experience for our clients and our communities through a comprehensive set of services that delight residents and increase value for investors.
Financial Analysis & Management
We deliver complete visibility to monthly reporting and accounting through our financial management support, including:
- Financial Analyzing to Maximize Property Performance
- Property Underwriting
- Bank Account Management
- Accounts Payable
- Property Financial Reporting
- Strategic Property Budget Planning
Hospitality-First Resident Experience
At HEM, hospitality is more than a service—it’s our mindset. We believe the most important part of any interaction isn’t just what you say or do, but how it makes a resident feel. That’s why we go beyond traditional property management to create a welcoming, responsive, and respectful environment residents are proud to call home.
Our resident-focused services include:
- On-Time Rent Collection
- Resident Screening & Leasing
- Community Engagement
- Value-Add Property Enhancements
Accelerated Leasing
At HEM, we’ve built a comprehensive marketing and leasing system that accelerates leasing, starting with leveraging the skills of experienced and talented leasing professionals. Our experts deliver:
- Best-In-Class Marketing
- Custom Leases
- Quality, Expedited Make-Readies
- In-depth Resident Screening
- Move-In Inspections & Checklists
Advisory & Strategic Management
Actionable guidance helps refine assumptions and enhances overall development. Multifamily property owners benefit from reduced costs and improved feasibility for success. We do this through:
- Proactive Service Scheduling
- Professional Advising
- Project Management